We strive to ensure that You are completely satisfied with Your purchase. However, please note that our returns and exchange policy does not apply to bespoke or commissioned artwork. These pieces are created specifically to Your unique specifications, and therefore, are non-refundable and non-exchangeable.
For any issues regarding artwork that arrives damaged or is defective, please contact us immediately. We will assess the situation and work with You to find a suitable resolution, which may include a replacement or repair.
Please not that any shipping costs for repair or replacement will be the responsibility of the customer, unless otherwise agreed upon.
Unfortunately we do not offer refunds or exchanges on prints as each print is a custom order for You from our printers as per Your online order.
WE do not accept returns on gift cards in exchange for monetary value, Please keep in mind when purchasing Your gift card it will not secure or give You priority in purchasing an original painting as these sell quick.
This policy does not affect Your statutory rights as a consumer under Irish law.
Sale items
Only regular priced items may be repaired or replaced. Sale items cannot be replaced.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kbart.original@gmail.com .Please note that only prints can be replaced as the same item . Original artwork is an unique one piece .
Damaged or lost goods
Please inspect Your original or print once You have received it and contact us straight away if Your item has been damaged in transit so we can look into the situation.
It is advised not to have Your original painting or print in direct sunlight.
Need help?
Contact us at kbart.original@gmail.com for questions related to refunds and returns.